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Home >> FAQs
Frequently Asked Questions (FAQ)
 
 
 
Where do I start from?
How do I know my system complements the pre-requisites needed for this site?
What should I do if my system is found not to complement the pre-requisites?
What other problems or doubts could I encounter while surfing the Site?
If I come across any technical problem while using this site? Whom should I contact?
How can I know the essential courses that are important for me?
How can the courses be added to my Learning Plan ?
How can I launch a course?
How do I search for a course?
Can I quickly search for a topic?
How is a course made up?
Can I leave a course part way through and then continue with it later?
I find the courses interesting, but managing time is difficult.
How many times can I access a course?
Why do the course hangs at loading screen?
Will I be able to access the courses anytime I need?
What is a Pre-assessment?
How can I know my progress?
Scores do not get saved: What's the reason?
Can I view my previous assessments from Reports?
How can I change my password?
Are there any third-party software program conflicts?
Are these courses accredited?
Who can use the Qatar National e-Learning Portal?
What is the language of instruction?
What formats do the online courses follow?
How long do courses take to complete?
How many courses can I take at a time?
 
 
 
Where do I start from?
We recommend you to do the first things first in the order given below. Getting started, Take a Tour, FAQs and Personalization. If you have not gone through Getting started and Take a tour, go through that first and then check the FAQs section. Jdiagnostic must have checked your system pre-requisites when you tried to access the site for the first time. The Pre- requisites were done for Browser Settings and not for the complete Site Requirements. Please click here to take a look at the complete Site Requirements.
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How do I know my system complements the pre-requisites needed for this site?
When you tried to access the site for the first time, a jdiagnostic application checked your system browser settings with the required browser settings, if both were found to match, they were turned to green. If it was green and you had changed any of your browser settings after that OR if any of the column was red under the current settings, then that particular setting doesn't satisfy the pre-requisites .Please click here to undergo the jdiagnostic run.
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What should I do if my system is found not to complement the pre-requisites?
Not to worry, once the jdiagnostic application was run, you'll know the shortcomings of your system. Accordingly you should update your system to the required pre-requisites or contact our Support team from the navigation links supplied on the left hand side of the menu bar under the heading Online Support Center and click Online Support link. You can also do the corrective measures by yourself by clicking here to check the Site Requirements document.
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What other problems or doubts could I encounter while surfing the Site?
Given below are the problems or doubts that you may encounter while using the site.
Your page would get downloaded, but the images wouldn't get displayed?
This could happen for either reason, since the internet connection was slow, you pressed the Esc button or the image was not found in the path supplied. Right click the mouse keeping it on the cross mark that has appeared in place of image and click on Show image option. If not contact our support Team from the navigation links supplied on the left hand side of the menu bar under the heading Online Support.
Page not found error. What does it mean?
This is common. The required URL is unavailable, either your internet connection was off or it was too slow. Check it and if it is found to be alright, then you will have to delete the contents from your Cache, which temporarily stores the contents. To do so follow these simple steps. Click on the Tools menu available from the Top menu bar from Internet explorer. A drop down menu bar will appear, click on the Internet options once a drop down menu appears. From the General Tab click Delete Files under Temporary Internet files and Clear History under History. Once you have deleted this click ok for the changes to take effect.
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If I come across any technical problem while using this site? Whom should I contact?
For all technical problems contact our support Team available from the navigation menu link supplied on the left navigation menu bar under the heading Online Support.
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How can I know the essential courses that are important for me?
The courses will be classified according to your company’s training requirements and the job profiles whose training is being undertaken.
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How can the courses be added to my Learning Plan ?
From Course Catalog, select a category >select a curriculum> select a course title that you want to add. There will be a table displaying the languages in which the courses are available in; you will have to click on the plus icon present in the table below the particular language and it gets added. From Search features: Using any of the search features available you can add the course to my Learning Plan provided you have chosen the option of Course Catalog as the place from where you want the courses to be searched. By clicking on the latest and popular courses link available from the welcome page, you can view the courses and add them to your learning plan if required.
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How can I launch a course?
The courses can be launched from different features. 1)From Learning Plan: Select a category >select a curriculum> select a course title that you want to launch. Just click on the launch button supplied beside the course title whose course you want to launch. 2)From the welcome page: You have a display of the last five accessed courses under My active learning along with the launch button for launching the courses. 3)From Search facility: Once you search for course using the search feature by choosing the option Learning Plan and find them, you have the option of launching them from there by clicking on the launch button supplied beside the course title.
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How do I search for a course?
There are two different features that assists you in your Search. From both these you have the options of choosing either Course Catalog or My Learning Plan. 1)Search course: Type the course which you want to find by choosing the right option. Once the search is complete and you will get a display of the necessary course, if the option was course catalog, you can add them to the Learning plan. If you had selected Learning plan as the option, then you can launch the course once the search is complete. 2)Advance Search: It lets you the option of narrowing down your search by providing various options in order so you can get to the root of what you are looking for. Once you fill up the options and the search is complete. You can add them to your Learning plan if the option was course catalog, if Learning Plan then you can launch them from there. Both these features are available from the left menu bar.
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Can I quickly search for a topic?
Yes you can In addition to the Course Map and the Topic Index, there is another tab that allows you to quickly locate specific topics within a course. The 'Fast Track to A Topic' tab displays an alphabetical list of course topics and a text box where you can type in a search string. 1. Display the Fast Track to A Topic tab. 2. Type in the search string. 3. Click the Search button. For example, you want to search a Microsoft Word course for topics relating to printing a document. If you type the word “printing” in the text box and click on the Search button all of the topics in the course that have the word “printing” in the topic title will be located. To begin a new search, click the Clear Search button and type a new search string in the text box. The topic search is not case-sensitive, so using the search strings “printing” and “Printing” will produce the same results. You cannot use wildcards (such as the asterisk and question mark) or Boolean logic (AND, OR, NOT) within your search string. NOTE: If you start a topic from the Fast Track To A Topic tab, clicking the Page Forward button on the last page takes you to the next topic in the unit, not the next topic in the search list.
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How is a course made up?
Each course consists of a number of units, each unit is made up of lessons and each lesson contains various topics. Each topic contains all the information required to successfully acquire a practical skill. Before and after each Unit you have the option to take a pre and post-assessment.
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Can I leave a course part way through and then continue with it later?
Yes, this is the best way to undertake the training - in small chunks. You are more likely to remember what you learn this way.
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I find the courses interesting, but managing time is difficult.
Have no worry. Do First things First, Put your preference on paper and follow it. For professional advice contact your administrator and discuss and get the inputs needed for time management or click here to get into a time management site.
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How many times can I access a course?
Visit the courses as many times as you like - for as long as you like. Remember it's not like watching a movie so do not attempt to do a whole course in one go!
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Why do the course hangs at loading screen?
When the course hangs at the loading screen you will see a diamond scrolling back and forth. This happens because the security warning prompt was not answered with “yes”.
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Will I be able to access the courses anytime I need?
Absolutely, you can access the courses anytime, from anyplace. Qatar National e-Learning Portal LMS stresses that you can study from anywhere.
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What is a Pre-assessment?
One unique feature of the courseware is the pre-assessment feature. This strips out everything you already know, based on your assessment performance, so you learn only what you need to.
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How can I know my progress?
You can view your progress in each course title or in general for this Qatar National e-Learning Portal LMS by clicking the Reports link available from the top menu bar present in every page. From the welcome page you can have a generalized view of your entire progress for this Qatar National e-Learning Portal LMS under Learning progress present on the top corner. From Search features, once you search for a course, you will also get a display of your progress through the course.
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Scores do not get saved: What's the reason?
There are several reasons as to why scores/usage may not save. A common reason is that the course was not exited properly. To properly exit a course, please use the exit button from within the course and then allow the browser to take you back to the “Take Training” page. Please do not close the browser window or player window by clicking the “X” button on the Title bar—if you do, the scores may not have a chance to upload back to the site. Another reason for score loss is that the machine does not have an updated version of Java. This will be covered later in the steps below. If you have experienced score loss it is very important that you do not delete the cookie, often times information can be retrieved from it.
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Can I view my previous assessments from Reports?
Yes, you can view all your previous assessments with all the details like course duration, time taken to complete the course etc from Reports and can also take a printout of your Reports.
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How can I change my password?
Yes, you can change the password by clicking the change password link from the left navigation menu bar under the heading Edit Profile or contact your administrator.
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Are there any third-party software program conflicts?
There are three categories of programs that often affect the use of our courses: Firewalls/Security programs, Pop-up Blockers, and Adware/Spyware. Firewalls/Security programs are often present on machines with DSL/Cable modem connections. When they are present and set with default configurations, our courses often have problems launching. This is because they may be set to not allow Java applets to run, .exe files, or browser pop-up windows. These programs can often be configured to allow traffic to/from our site to pass through unblocked. If you are having problems doing this, please contact the help desk and describe the exact problem. You may be asked to turn the firewall/security program off for testing purposes. Please remember to turn these programs back on when done. Pop-up blockers will prevent the course window from opening. Most of these programs can be disabled to allow the course window to open. Some, if bundled with firewall/security programs, can be configured to allow pop-ups from certain sites.
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Are these courses accredited?
Several professional organizations accept QNEP’s courses for continuing education credit:
    • Project Management Institute’s PMP certification
    • National Association of State Boards of Accountancy
    • The Human Resource Certification Institute
    • The Six Sigma Program
    • Board of Registered Nurses
    • International Institute of Business Analysis
    • Association for Operations Management
    • Information System Security
Enrollment and registration for courses is subject to availability.
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Who can use the Qatar National e-Learning Portal?
The Qatar National e-Learning Portal is available to any citizen or resident of Qatar. For individual learners, be sure to check with your HR department to see if your organization is already registered.
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What is the language of instruction?
Currently courses are available in English language only.
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What formats do the online courses follow?
Self-study courses are delivered entirely online, enhanced with interactive audio and video simulations.
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How long do courses take to complete?
Courses are customized to the learner, but typically take no more than four hours to complete.
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How many courses can I take at a time?
Learners can be registered for a maximum of three courses at a given time. Upon completion, they can register for more.
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